General Policies

  • Check-in – after 4pm
  • Check-out – before 11am
  • Maximum of 4 people per apartment
  • Self-catering basis
  • Flexible change over days
  • No pets allowed
  • No smoking inside apartments
  • Refundable security deposit of 30 Euros per person

Payment Policy

Payments are only accepted in Euros, and can be made by credit/debit card (VISA or MASTERCARD), or by bank transfer.

Payments can be made in 3 easy instalments as indicated below:

30% of the total rental amount will be charged to your credit or debit card at the time you make your booking. Another 35% will be charged halfway between making the booking and the check in date. The remaining 35% will be charged 2 weeks before arrival.

Or, if the total rental amount is paid in full upon making the reservation, you will receive a 5% discount on the rental price.

Cancellation Policy

Cancellations notified more than 30 days prior to arrival will be entitled to a full refund. Cancellations notified 30 days or less and more than 14 days prior to arrival day will forfeit 5% of the 30% deposit. Cancellations notified 14 days or less and more than 6 days prior to arrival will forfeit 50% of the 30% deposit. Cancellations notified between 4 and 6 days prior to arrival will forfeit 75% of the 30% deposit. Cancellations notified less than 4 days prior to arrival will forfeit 100% of the deposit.

Website Policy & Terms of Service

By entering the CLUB VISTA SERENA website, you acknowledge and agree to the following terms and conditions. If you do not agree to these terms and conditions, do not enter and use this website. This legal information and the terms and conditions are applicable to all pages of the CLUB VISTA SERENA website.

You acknowledge and agree that CLUB VISTA SERENA reserves the right to revise this legal information at any time for any reason and reserves the right to make changes at any time, without notice or obligation, to any of the information and materials contained on this website.

Intellectual Property Ownership

You acknowledge and agree that CLUB VISTA SERENA is the copyright owner of this website and that no portion of this website, including, but not limited to the text, images, flash, may be used in any manner, or for any purpose by you, without CLUB VISTA SERENA’s express written permission.

Privacy of Guest Information

CLUB VISTA SERENA will not sell email addresses to be used for commercial purposes. CLUB VISTA SERENA will occasionally send periodic newsletters which may be of interest to you and your interests.

Use of this Site at Own Risk

You acknowledge and agree that your use of the website is at your own risk and that none of the parties involved in creating, producing, or delivering this website is liable for any direct, indirect, incidental, consequential or punitive damages, or any losses, costs or expenses of any kind (including attorney's fees, and/or other fees or expenses ) which may arise, directly or indirectly, through the access to, the use of, or the browsing in this site.

No Warranty of Accuracy of Information

You acknowledge and agree that while CLUB VISTA SERENA will make reasonable efforts to ensure that the information in the website is correct, CLUB VISTA SERENA cannot guarantee the accuracy of the information and makes no warranties or representations as to its accuracy. All content and information contained in this website are provided to you "AS IS", without any warranty of any kind, either express or implied, including but not limited to the implied warranty of merchantability, fitness for a particular purpose, title and non-infringement.

Links to Other Websites

You acknowledge and agree that although this website may be linked to other websites, CLUB VISTA SERENA is not, directly or indirectly, implying any approval, association, sponsorship, endorsement or affiliation with the linked website, unless specifically stated in this website. CLUB VISTA SERENA has not thoroughly reviewed all websites linked to this website and is not responsible for the content of any other website linked to this website. Any linking by you to any other websites is at your own risk.

Club Vista Serena - Maspalomas - Gran Canaria Deutsch Norsk English Español