Customer Reviews and Testimonials at Club Vista Serena

Come and stay with us…we hope to make your stay at Club Vista Serena one to remember!

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What they say about us...

Hemos estado una semana en el Club Vista Serena....

Hemos estado una semana en el Club Vista Serena y nos llevamos muy buenos recuerdos. Todo el personal nos ha dado un trato fabuloso. Las instalaciones están bien equipadas. El apartamento está limpio y es muy acogedor. Además está muy cerca del Faro, de las Dunas y de las playas mas importantes (se llega en 10 minutos en coche). El complejo es ideal para descansar. Además tuvimos la suerte de tener unos vecinos muy agradables que hicieron la estancia todavia mas entretenida. Aconsejamos a todos los que querais visitar la isla que vengáis aquí.

Cristina y Jordi
Hospitalet de Llobregat
August 2009


Eine sehr wunderschöne kleine Anlage,super freundliches Personal ....

Eine sehr wunderschöne kleine Anlage, super freundliches Personal, sehr sauber und gepflegt, schön eingerichtet und eine super Poolbar vom Cocktail bis zum Menü alles vorhanden. Es hat uns super gefallen und kommen gern nächstes Jahr wieder, es gibt nichts Schöneres für uns als das Vista Serena. liebe Grüße aus Oderberg Silvi & Marco

Silvia & Marco Müller
Oderberg, Germany
January 2009


Another fantastic stay at Vista Serena....

Another fantastic stay at Vista Serena. Well done to everyone there, justified me buying a week. My family are looking forward to our return next year.

Simon & Angela Pelleschi
Southampton, UK
November 2008


Eu adorei as férias na Gran Canária, porque conheci algumas "chicas"...

Eu adorei as férias na Gran Canária, porque conheci algumas "chicas" e o meu grande amigo Miguel que estava na recepção a noite. Espero regressar um dia.

João Pedro Campos Monteiro
Maia, Portugal
August 2008


We own 1 weeks timeshare in Maspalomas...

We own 1 weeks timeshare in Maspalomas. However we always go for two weeks, having trawled the web for ages looking for somewhere to go for the first week that is comparable to our own. Having just spent our first week this year at Vista Serena. We will never need to search the internet again. From now on our first week will be spent there. It is a perfect place for anyone to spend a holiday. My wife and I could not recommend high enough just look at all the other guest comments they are all true. Nice friendly staff, clean accommodation etc etc gardens fabulous. See you next June.

John & Pat Phillips
Nottinghamshire, England
June 2008


Wonder place to stay...

Wonderful place to stay - peaceful and relaxed "We spent 2 weeks in Club Vista Serena - Maspalomas. It is a beautiful resort. Clean rooms, simply equipped, but it has every thing you need. The rooms are cleaned during your stay and the towels are changed regularly. It has a relaxed atmosphere and is also very nice with kids. There is a box filled with toys for children - so no need taking buckets etc with you. There are enough water toys! The pool is an excellent place to spent some time and the bar has very kind staff. The club is not very close to the beach, but there is a bus just down the road. A car does make things a little easier. We really enjoyed our stay and would stay here again when traveling to Gran Canaria in the future.

Natasja van Putten
Särö, Sweden
May 2008


 

Die Anlage ist sehr schön angelegt und das Personal ist sehr aufgeschlossen und freundlich. Wir waren 14 Tage im Club und es hat uns jeden Tag begeistert wie man sich um seine Gäste sorgt. Bei einem erneutem Aufenthalt würden wir wieder den Club buchen, er ist eine gute Empehlung. Danke Danke auch für die nach dem Aufenthalt in Deutschland erhaltene Geburtstagskarte.

Philipp Reinhard
Zingst, Germany
April 2008



Chill out at Club Vista Serena...

Chill out at Club Vista Serena. The apartment was exceptionally well kitted out and we really enjoyed our time in there. Having the 24hr shop at reception was a godsend, the prices were no more and often less than the local supermarket. The best feature for the time of our visit, February, was the heated pool. The staff made us feel really welcome and it felt like a home from home as soon as we got there. We had stayed nearby in a hotel before so knew the area and already knew where to head for the best restaurants, which are a walk or taxi ride away.

Sarah Trowbridge
UK
February 2008


 

Petra and Marcus

Die besten Dinge an dieser Anlagesuper Einheiten, man hat das Gefühl sich in einem kleinen gemütlichen Dorf zu befinden , der kl. Supermarkt ist 24 St. geöffnet ist mega gut sortiert frische Brötchen und Zeitung am Morgen, kühle Getränke ein Eis, oder aber die vergessen Zahnbürste etc. alles vorhanden. Internetanschluss ist ebenfalls vorhanden die Celebr.-Bar sorgt sich um das leibliche Wohl und die Hintergrundmusik am Pool das Personal ist sehr freundlich, wir waren als einzige Deutsche zu diesem Zeitpunkt in der Anlage aber auch das war kein Problem denn man ist recht aufgeschlossen jedem neuen gegenüber. In das Zentrum von Playa des Ingles konnte man mit dem Taxi für ein paar Euro gelangen (Busfahrkarten für 2 Personen sind in Deutschland teurer) BerichtHallo an alle die mal Urlaub im Vista Serena machen wollen, waren vom 26.04.08 bis zum 03.05.08 in der Anlage.Sind davon Begeistert.Die Anlage ist wirklich sehr schön gestaltet.Der Service rund um die Gäste ist super.Die Anlage ist auch perfekt für Familien mit Kindern.Die Poolbar läßt keine Wünsche offen.Hier kann man so richtig ausspannen und sich vom Altagsstress erholen.Das Personal ist sehr höflich und zuvorkommend,egal, Servicekräfte an der Poolbar der Rezeption, Reinigungspersonal oder auch das Managment extrem freundlich und nie ein langes Gesicht, das wertet den Urlaub auf.Die Wohneinheiten sind sehr schön.Wir werden wiederkommen.

Petra & Marcus
Hochheim, Germany
January 2008


An Inspired Stay...

Our 2008 Winter Break. My wife and I booked our 7 week winter break in Club Vista Serena on the internet - we had no recommendation from friends so were taking a chance on the information supplied on their website and from a phone chat with Anja in Club V S. Our choice proved to be an inspired one as from the moment we arrived we felt comfortable and at home in our new surroundings. The first thing you notice is that all the staff are very friendly and go out of their way to be helpful in every possible way. This warmth lasted till the last day of our 7 week stay. We had first floor accommodation. We found it spotless on arrival and very well furnished and fully equipped for all our needs. The cleaning and servicing were excellent. We enjoyed the pool area when we used it. There were plenty of sun beds available free of charge. As we are senior citizens we sometimes found the pool bar music a tad loud. We probably dined on our balcony 3 nights a week and went to a restaurant the other nights. We loved the promenade at Maspalomas but always took a taxi which were very reasonable - about 3.50 euro each way. There are a wide variety of restaurants along the promenade we used many of them - my favourite for sport on their big screens was the 19th Hole - very cheery staff and a lively buzz on big match days. All in all we had a great time and hope to go back soon.

A Murphy
Ireland

January 2008


Quieter, More Independent Holiday...

My family (husband & 2 kids 9 & 6) & I arrived around 10pmish at the beginning of April '08. We were later than expected as we got lost getting there - the directions not the best - but a friendly reception & our request of a quiet 1st floor room had been arranged. The apartment, though not the biggest, was exceptionally clean & the kitchen well equipped. Lot's of bedding with more provided promptly upon request & lots of fresh towels which were changed almost every day. The pool area & bar was beautifully lit at night with thankfully no loud music or 'entertainment' during our 8 night stay! The grounds/gardens are very well maintained as are the buildings with the pool area, loungers & seating washed clean every morning! It is situated in a quiet cul-de-sac (except when the bin men arrive early in the morning) and I have to say the walls are thin so you can hear your neighbour snoring! but that said, if you are looking for a very nice, quiet resort suitable for families as well as older couples (or those not after lots of resort based entertainment) this is the ideal place to go for a very relaxing holiday. We would take a taxi to Maspalomas to eat at night or walk 10/12mins to Faro Park 2 and as we had hired a car, would spend days out at the beach in Mogan. Having stayed in busier resorts in the Maspalomas area, this would be my ideal choice for a quieter more independent holiday. We hope to be back in the Autumn!

Emma Smith
Aberystwyth, Wales
April 2008


We Loved It...


Very quiet, lovely staff, great cheap holiday- thanks

Felicity Milton
Durham, UK

March 2008


Truly Lovely Place to Stay...

Club Vista Serena is a truly lovely place to stay....everyone is extremely friendly and welcoming from the minute you arrive to the minute you leave. Upon arriving I was greeted very warmly and offered something to drink - a refreshing glass of water after a long trip. The accommodation is wonderful....lovely balconied/terraced units which have everything you require for a comfortable stay...double bed (a real treat as most accommodations only have singles pushed together), microwave, TV with English channels (great if you feel like staying in in the evening) and what really pleased me was the essentials were awaiting upon arrival - bottled water in the fridge and washing up liquid and a cloth....little things which make a huge difference. The resort is well maintained, clean and tidy. The heated pool is inviting and the pool bar run by Miguel is superb...delicious food and friendly service. I have stayed in many accommodations over the past 10 years in Gran Canaria and by far Club Vista Serena is the nicest......highly recommended.

Miss Deborah Harte
North West London, England

March 2008


Life in the slow lane

If you have been to Gran Canaria on a self catering holiday before then you will be used to a tiny fridge and two painfully underpowered rings being about the limit of 'self catering', along with surly staff and tatty furnishings. Vista Serena is so much better - with proper cooking facilities, a decent fridge and freezer (handily stocked with water when you arrive) and all the small appliances you will need (juicer, coffee maker, kettle, toaster). And it doesn't stop there - thoughtful touches like washing up liquid, a sponge and cloth, and kitchen roll are provided so that you don't have to rush to the Supermercado to buy this stuff at inflated prices. The room facilities get better - with a lovely bathroom that doesn't seem to run out of hot water, plenty of snuggly clean towels changed far too often (JOKE!), a decent (and quiet) air conditioner and even UKTV Gold - finally more than CNN!!! Look outside and the gardens are gorgeous. Well cared for and with lovely touches such as the 'Living on the Porch', and 'Life in the slow lane' signs on every door, it makes the whole place like a home from home. The people who stay here seem to be wonderfully polite - everyone has a 'good morning' or 'Hola! Buenas Dias' waiting. And even the children are well behaved -it must be the place that brings out the best in everyone! But the staff are the biggest revelation. They simply cannot help you enough. Friendly and accommodating, they always have time to help whether it be booking a taxi or attending to any (rare) problems in the apartments. You'll want to buy them a little something at the end of your stay, because you will be so glad that you went to Vista Serena!

Footnote: We stayed there [on Gran Canaria] for the first time after getting to an apartment in Gran Canaria on Christmas Eve 2007 that we had to spend 4 hours cleaning simply to make habitable. The rest of the place was appalling too - everything broken, dirty, or even a dangerous washing machine that I got a big electric shock from. We went hunting for somewhere else at the height of the season, and even though it was a struggle, Rachel at Vista Serena managed to find us an apartment there and saved our Christmas (that call to say 'yes' on Boxing Day afternoon was a blessing!) - which is why we went straight back at Easter - as big a recommendation as you can get!

Kevin Coward & Stewart Denny
Cheshire, UK
April 2008


Excellent Service!

Apartment: Well equipped. Some maintenance should have been done on the doors
Cleaning: Very good
Activities: Very good
Food: Excellent
Store: We missed fresh grained bread

Erik Engebretsen
Skollenborg, Norway

March 2008


Very clean...

Very clean and well maintained. Staff friendly.

Janice Rowe
Cornwall, UK

March 2008


Friendly...

Very nice resort, clean and well managed. Friendly.

Giuseppe Tripodi
London, UK

March 2008


We'll be back again!

A very relaxing friendly place in a quiet area. Clean with good facilities and a lovely warm pool. Reasonable walk to most facilities - with numerous good restaurants in Maspalomas and surrounding area. Taxis cheap and easily available to go further a field. Friendly helpful staff. We would go again.

Clive & Tricia Marsden
Clitheroe, Lancashire, England

March 2008


Family Atmosphere...

Nice hotel club with family atmosphere and good service. There is a lot of families with small children, so maybe the hotel could have baby care (chair for cars) for rent, because it is hard to get a taxi with a chair.

Niclas Johansson
Umea, Sweden
March 2008


Stayed at Club Vista Serena on several occasions...

We have stayed at Club Vista Serena on several occasions, always very enjoyable and consistent good quality!

Ken and Sue Pollard
January 2008


We loved it...

 

Dear All,
We have been in several places in Gran Canaria and Vista Serena is absolutely the best one. Lovely & friendly staff, peace, beauty, heated pool, well-equipped apartments, well-kept surroundings/gardens. We loved it very much and especially for children its a paradise; they can play outside all day and are completely safe. We are coming back next year.

Marianne, Michael & Leon Taylor
January 2008


Just enjoyed our 2nd stay...

Just enjoyed our 2nd stay at Vista Serena in 2 months! It really is like going home. All the staff are wonderful and we think of them as friends. All except Miguel... he is more like family! We would recommend a stay at Vista Serena to anyone. It really is just what the doctor ordered!

Lynda and Norman Scott
October 2007


Just spent a another fantastic week...

Just spent a another fantastic week at the VISTA SERENA. Everything was spot on. Thanks to you all.

Jean & Ken Wolstencroft
October 2007


Excellent all around - very clean, friendly...

Excellent all around - very clean, friendly staff. Would recommend Vista Serena to friends and family without doubt.

D Knight
October 2007


We love this place!! It really is like home...

We love this place!! It really is like home from home, from the minute you arrive at reception, nothing is too much trouble for anyone.We have been coming to Vista Serena at least twice a year for the last 3 years and are now on first name terms with everyone, from Esther in charge of the Cleaning team, to Julio who looks after the clubs' maintenance and the fab girls who look after all our reservations!and last but not least our very good friend Miguel who runs the pool bar/restaurant(brilliantly!). This is a place you really DO have to come and visit. You wont regret it!! and will return time after time.

Debbie & Neil Ducker
October 2007


A fantastic friendly resort...

A fantastic friendly resort where the staff appreciate you are on holiay and go out of their way to make your stay an extremely pleasant one. The resort is quite small and intimate but is very well set out to maintain your privacy. The rooms are well kept and have everything you will need. All rooms are fairly large. If you are looking for a quite holiay spot where you will b well looked after then I would have no qualms in recommending the Club Vista Serena.

Brian Melrose
September 2007


Es la tercera vez que repito con ellos...

Es la tercera vez que repito con ellos....eso lo dice todo no? (por cierto, Anjia, los correos me vienen de vuelta como no recibidos....porque?)

Dolores Ferrari Rodriguez
September 2007


This place is like a home from home...

This place is like a home from home, very clean and very friendly people, peaceful and tranquil surroundings.I like it so much, me and my family have been 4 times and cant wait to go back. I would recommend this place for great holiday.

Robert Tobin
August 2007


I love the Canary Islands...

I love the Canary islands and have been many times.  This year we rented an apartment at Club Vista Serena and I can honestly say it was the best holiday we have had.  The apartment was immaculate and cleaned daily, the pool area is tranquil and the staff are extremely friendly and helpful.  We hardly left the resort in the two weeks we were there and have already booked to go back again!!!

Tijen Ahmet
July 2007


We have been going to Club Vista Serena...

We have been going to Club Vista Serena for many years, simply because to us it is our little bit of Paradise. We know that we will get a warm welcome from everyone. The staff are second to none - nothing is too much trouble. The apartments are comfortable, clean and well maintained and we know that we will have a terrific holiday which is why we return year after year and hope to for many years to come.

Christine and Roger Preston
October 2006


I have now spent 5/6 holidays at Club Vista Serena...

I have now spent 5/6 holidays at Club Vista Serena, this complex is small but delightful, the staff make the holiday as they are always so friendly and helpful. The apartments and facilities are of a good standard, and spotlessly clean. There is a shop open 24 hours which is so convenient for late arrivals. There is a friendly bar and some entertainment but consideration is given for the noise level rarely after 12pm. This complex is very safe and every need for guests is attended to, with on going improvements, such as recently added air-conditioning and refurbishment of the apartments. The location makes this a great base for a beach/sightseeing holiday with the cost of taxis being so cheap, beach, shops, bars and restaurants only a short ride or walk away. Lastly the complex is only 20 minutes from the airport.

Jill Parnell
September 2006

 
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